Frequently Asked Questions
About Orders, Payment
Sorry, we can only ship products to address in Japan.
If you do not receive an e-mail after your order has been completed, there may be an error in the e-mail address you provided or it is due to the inbound settings on your e-mail account. Please contact us using the inquiry form.
Once you place an order, the payment method and order details cannot be changed. If you would like to make a change, please cancel your order and place the order once more. Please note that in that event, we cannot guarantee stock.
In principle, we do not issue a receipt. If you would like to receive a receipt, please contact us by inquiry form. Please note that a receipt cannot be issued if there is no request within one month from the shipment of the product.
We are sorry but the order will be canceled. It would be much appreciated if you could resubmit the order. Be please aware that we are not able to guarantee stock.
When you purchase a product, you can select 2 sample products you want.
THE GINZA products can be used during pregnancy and breastfeeding. If your skin becomes sensitive, you should refrain from using the product.
Only on some products, such as limited edition products, can be reserved. Unfortunately we are not able to take reservations for our standard product lineup.
Select [Forgot Member ID / Password] on the login screen and follow the procedure.
You can change your details from [Edit Member Information] on My Page.
- Enter your registered e-mail address and password.
- When you enter My Page, click [Edit Member Information].
- All of your registered details are entered here so please make any desired changes.
- Finally, click [Update]. Check the updated content.
- Click [Update] again.
This completes the procedure.