Frequently Asked Questions

About Orders, Payment

Can orders be made from overseas?

Sorry, we can only ship products to address in Japan.

I have placed an order but I have not received a confirmation e-mail.

If you do not receive an e-mail after your order has been completed, there may be an error in the e-mail address you provided or it is due to the inbound settings on your e-mail account. Please contact us using the inquiry form.

I would like to change the payment method and order details.

Once you place an order, the payment method and order details cannot be changed. If you would like to make a change, please cancel your order and place the order once more. Please note that in that event, we cannot guarantee stock.

I would like a receipt

In principle, we do not issue a receipt. If you would like to receive a receipt, please contact us by inquiry form. Please note that a receipt cannot be issued if there is no request within one month from the shipment of the product.

The convenience store payment deadline has expired. What should I do?

We are sorry but the order will be canceled. It would be much appreciated if you could resubmit the order. Be please aware that we are not able to guarantee stock.

About products

I would like to try a sample products.

When you purchase a product, you can select 2 sample products you want.

Can the product be used during pregnancy and breastfeeding?

THE GINZA products can be used during pregnancy and breastfeeding. If your skin becomes sensitive, you should refrain from using the product.

Can I reserve limited edition items?

Only on some products, such as limited edition products, can be reserved. Unfortunately we are not able to take reservations for our standard product lineup.

About Website

I forgot my password.

Select [Forgot Member ID / Password] on the login screen and follow the procedure.

I want to cancel my membership or unsubscribe from e-mail newsletters.

You can change your details from [Edit Member Information] on My Page.

  1. Enter your registered e-mail address and password.
  2. When you enter My Page, click [Edit Member Information].
  3. All of your registered details are entered here so please make any desired changes.
  4. Finally, click [Update]. Check the updated content.
  5. Click [Update] again.

This completes the procedure.