Contact THE GINZA

Please note inquiry service via the toll-free number (phone calls) and e-mails is not open on Saturdays, Sundays, public holidays, year-end and

New Year holidays, Golden Week, and summer holidays.

Inquiries by phone

0120-500824

Reception hours: Weekdays 10:00AM-5:00PM (closed 12:00PM-1:00PM, service is provided in Japanese)

Inquiries via e-mail

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Please be sure to check the following cautions before sending an e-mail.

  • ・Personal information received from customers is used only to respond to inquiries, and will not be provided to third parties or used for other purposes without the customer’s permission.
  • ・Depending on the content of your inquiry, we may answer you by phone instead of e-mail.
  • ・Responses to inquiries received during Saturdays, Sundays, public holidays, year-end and New Year holidays, Golden Week, and summer holidays will be sent on the next business day or later.
  • ・We will reply to any inquiry e-mails we receive, but it may take a little longer for these to be processed. If you are in a hurry, please contact us by phone.
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