Sorry, we can only ship products to address in Japan.

If you do not receive an e-mail after your order has been completed, there may be an error in the e-mail address you provided or it is due to the inbound settings on your e-mail account. Please contact us using the inquiry form.

Once you place an order, the payment method and order details cannot be changed. If you would like to make a change, please cancel your order and place the order once more. Please note that in that event, we cannot guarantee stock.

In principle, we do not issue a receipt. If you would like to receive a receipt, please contact us by inquiry form. Please note that a receipt cannot be issued if there is no request within one month from the shipment of the product.

We are sorry but the order will be canceled. It would be much appreciated if you could resubmit the order. Be please aware that we are not able to guarantee stock.

THE GINZA products can be used during pregnancy and breastfeeding. If your skin becomes sensitive, you should refrain from using the product.

Only on some products, such as limited edition products, can be reserved. Unfortunately we are not able to take reservations for our standard product lineup.

By scanning a QR code on your smartphone, you can register the QR code.

Products released after June 2021 excluding cotton products have the certificates.
THE GINZA REFINING COTTON P, THE GINZA SUPERIOR COTTON P,THE GINZA ESSENCE EMPOWERING, THE GINZA HYBRID DAY PROTECTOR,
THE GINZA EAU DE PARFUM, and THE GINZA PARFUM do not have the certificates with unique product IDs.

TREX products do not have blockchain product but the products inside TREX have blockchain stickers.

You can register Certificate of Authenticity by typing the URL on the sticker into the browser’s address bar and press Enter on your keyboard.

It is easier to peel off the sticker with your index finger.

If you accidentally peel off the bottom layer of the label instead of its top layer, you can stick the label on scrap paper and peel away the top layer of the label with your index finger or you can cut the lower left corner (2mm from the lower left) and peel the layer away while rubbing the layer with the pad of your finger.

When you open the product box, the label is right in front of you. Please be careful that the sticker position is different for each product.

You can check Certificate of Authenticity but you do not get bonus points.

Regardless of whether it is a gift or not, you can get bonus points by scanning a QR code inside the product box purchased in Japan.