2026.07.06 Information

Thank you very much for your continued use of The Ginza Official Site (hereinafter referred to as “this website”).

As previously announced on this website and by email, the shopping function of this website ended on Tuesday, June 30, 2026, and The Ginza products are now available for purchase on the Shiseido Online Store. In line with this, the benefits of The Ginza Members Club also ended on Tuesday, June 30, 2026.

The points you hold in The Ginza Members Club can be transferred to Beauty Key points, which can be used on the Shiseido Online Store and elsewhere.

*What are Beauty Key points?
https://www.shiseido.co.jp/beautykey/point_program/index.html

■ How to transfer to Beauty Key points If you wish to transfer your points to Beauty Key points, please complete the procedure via the link below.
https://www.theginza.com/ja_JP/beauty-key-point-integration.html

*When entering your Member ID, we have noticed that some customers mistakenly enter their own email address. Please be sure to enter the alphanumeric characters for the [Member ID], which is located just below your name at the top of the email you received, exactly as shown.
*This transfer application form allows you to submit responses multiple times even after submission. Even if you complete the procedure with an incorrect Ginza membership ID, you can submit the correct membership ID again and complete the procedure.

You can check the number of points you currently hold in The Ginza Members Club here:
https://www.theginza.com/ja_JP/account

■ Deadline for point transfer procedures: Friday, July 10, 2026 *This is the final deadline.
If you wish to transfer to Beauty Key points, please complete the procedure by Friday, July 10.
If the procedure is not completed within the above period, your The Ginza Members Club points will expire and will not be transferred to Beauty Key points. Please note this carefully.

*Instructions for transferring to Beauty Key points are also posted on The Ginza website for your reference:
https://www.theginza.com/ja_JP/beauty-key-point-integration.html

[Inquiries]
https://www.theginza.com/ja_JP/contact-us

[THE GINZA Consumer Information Center]
Phone: 0120-500824 (10:00AM-5:00PM, closed Saturdays, Sundays, national holidays, and 12:00PM-1:00PM. daily)
* Service is provided in Japanese only.

2026.07.01 Information

Starting Wednesday, July 1, The Ginza products will be available for purchase on Shiseido Group’s official e-commerce site,
the Shiseido Online Store (SHISEIDO ONLINE STORE).

To commemorate the launch, we will sequentially roll out opening campaigns exclusive to the Shiseido Online Store.
We have prepared special trial kits that let you experience The Ginza’s signature Core Essence Care with ease, as well as purchase bonuses.
In addition, limited campaigns for body care items and a variety of other initiatives will be introduced, allowing you to experience the brand’s appeal from multiple perspectives.

Through the Shiseido Online Store, The Ginza presents a new online shopping experience that allows you to choose your daily skincare more comfortably and more pleasantly.

As previously announced, with sales beginning on the Shiseido Online Store, shopping functionality on The Ginza official brand website ended on Tuesday, June 30, and the site will now be reborn as a brand website that shares the brand’s world and latest information.




SHISEIDO ONLINE STORE

2026.06.24 Information

<Website Maintenance>
The website will be unavailable due to scheduled maintenance from 12:00 a.m. to 10:00 a.m. on Wednesday, July 1, 2026.
During this period, email inquiries will also be unavailable. Please access the inquiry form after the maintenance has been completed.

<End of Shopping Function on The Ginza Official Website>
The shopping function on the website will end on Tuesday, June 30, 2026.
From Wednesday, July 1, 2026, at 10:00am, The Ginza products will be available for purchase on the Shiseido Online Store.

<Returns and Exchanges>
For products purchased on this website by Tuesday, June 30, 2026, if you receive a defective item, a damaged item due to shipping, or an item different from what you ordered, please contact us within 14 days after the product arrives.

<Order Cancellations>
Please note that orders cannot be canceled during the website maintenance period above.
We kindly ask for your understanding, especially if you place an order shortly before the maintenance begins.

2026.06.23 Information

Thank you very much for your continued use of THE GINZA Official Website (hereinafter referred to as "this Website").
As previously announced on this Website, sales of products and membership benefits on this Website will end on Tuesday, June 30, 2026. Accordingly, THE GINZA Members Club program will be terminated as of Thursday, August 20, 2026.

<Termination of My Page Function>
・With the termination of THE GINZA Members Club program, the My Page function will also be discontinued.
・My Page will be accessible until Thursday, August 20. Please note that system maintenance is scheduled from Friday, August 21 onward.
My Page

Social login via LINE will be available until Tuesday, June 30.

THE GINZA Members Club Terms and Conditions

Please note that personal information such as registration details and purchase history registered on this Website will be properly stored and managed in accordance with THE GINZA Co., Ltd.’s Privacy Policyas sales-related data required to be retained under applicable laws and regulations. In addition, if important notifications arise, we may contact you using this information.

<Returns and Exchanges>
For products purchased on this Website by the sales end date (Tuesday, June 30, 2026), if you receive a defective item, a damaged item due to shipping, or an incorrect item, please contact us within 14 days after receiving the product.

[Inquiries]
https://www.theginza.com/ja_JP/contact-us
[THE GINZA Consumer Information Center]
Phone: 0120-500824 (10:00AM-5:00PM, closed Saturdays, Sundays, national holidays, and 12:00PM-1:00PM. daily)
* Service is provided in Japanese only.

2026.06.08 Information

*Please note that there have been some changes and additions to the information we announced on May 11, 2026. Please check the text highlighted in yellow for the changes.

Thank you for using THE GINZA official website ("the Website").

[Termination of the Shopping Function on THE GINZA Official Website]
As previously announced on the Website, the shopping function on this website will be discontinued as of Tuesday, June 30, 2026.
From Wednesday, July 1, 2026 onward, THE GINZA products will be available for purchase through the Shiseido Online Store.
Please note that this website will remain accessible after the above date; however, for product purchases, customers will be redirected from the product information pages on this website to the Shiseido Online Store, where purchases can be completed.
Accordingly, the benefits of THE GINZA Members Club will also be terminated as of Tuesday, June 30, 2026.
Customers may transfer their existing THE GINZA Members Club points to Beauty Key points, which can be used at the Shiseido Online Store.

About Beauty Key Points:
https://www.shiseido.co.jp/beautykey/point_program/index.html
Customers who wish to transfer their points to Beauty Key are requested to review the information below and complete the required procedure by the designated deadline.

How to Transfer Points to Beauty Key
Only customers who wish to transfer their points to Beauty Key should complete the procedure via the link below:
https://www.theginza.com/ja_JP/beauty-key-point-integration.html
You can check your current THE GINZA Members Club point balance here:
https://www.theginza.com/ja_JP/account

■ Deadline for Point Transfer: Friday, July 10, 2026
Customers who wish to transfer their points to Beauty Key must complete the procedure by Friday, July 10.
Please note that if the procedure is not completed by the above deadline, THE GINZA Members Club points will expire and will not be transferred to Beauty Key points.

All customers who hold points in the “THE GINZA Members Program” as of June 2will receive an individual email notification on Monday, June 8.
Regarding the transfer to Beauty Key points, we plan to send another notification via individual email in early July.
Further details regarding the termination of THE GINZA Members Club membership program will be announced separately.

Returns & Exchanges For products purchased on this website by Tuesday, June 30, 2026, if you receive a defective item, an item damaged during shipping, or an item different from what you ordered, please contact us at the address below within 14 days of receiving the product.

[Inquiries]
https://www.theginza.com/ja_JP/contact-us

[THE GINZA Consumer Information Center]
Phone: 0120-500824 (10:00AM-5:00PM, closed Saturdays, Sundays, national holidays, and 12:00PM-1:00PM. daily)
* Service is provided in Japanese only.

2026.05.11 Information

Thank you for using THE GINZA official website ("the Website").

[Termination of the Shopping Function on THE GINZA Official Website]
As previously announced on the Website on Monday, April 6, 2026, and via email on Wednesday, April 15, the shopping function on this website will be discontinued as of Tuesday, June 30, 2026.
From Wednesday, July 1, 2026 onward, THE GINZA products will be available for purchase through the Shiseido Online Store.
Please note that this website will remain accessible after the above date; however, for product purchases, customers will be redirected from the product information pages on this website to the Shiseido Online Store, where purchases can be completed.
Accordingly, the benefits of THE GINZA Members Club will also be terminated as of Tuesday, June 30, 2026.
Customers may transfer their existing THE GINZA Members Club points to Beauty Key points, which can be used at the Shiseido Online Store.

About Beauty Key Points:
https://www.shiseido.co.jp/beautykey/point_program/index.html
Customers who wish to transfer their points to Beauty Key are requested to review the information below and complete the required procedure by the designated deadline.

How to Transfer Points to Beauty Key
Only customers who wish to transfer their points to Beauty Key should complete the procedure via the link below:
https://www.theginza.com/ja_JP/beauty-key-point-integration.html
You can check your current THE GINZA Members Club point balance here:
https://www.theginza.com/ja_JP/account

■ Deadline for Point Transfer: Friday, July 10, 2026
Customers who wish to transfer their points to Beauty Key must complete the procedure by Friday, July 10.
Please note that if the procedure is not completed by the above deadline, THE GINZA Members Club points will expire and will not be transferred to Beauty Key points.

All customers who hold points in the “THE GINZA Members Program” as of April 27 will receive an individual email notification on Monday, May 11.
Regarding the transfer to Beauty Key points, we plan to send two additional individual email reminders as follows:
Early June (tentative): For customers who hold points as of the end of May and have not yet completed the application
Early July (tentative): For customers who hold points as of the end of June and have not yet completed the application
Further details regarding the termination of THE GINZA Members Club membership program will be announced separately.

[Inquiries]
https://www.theginza.com/ja_JP/contact-us

[THE GINZA Consumer Information Center]
Phone: 0120-500824 (10:00AM-5:00PM, closed Saturdays, Sundays, national holidays, and 12:00PM-1:00PM. daily)
* Service is provided in Japanese only.

2026.04.06 Information

Thank you for using THE GINZA official website ("the Website").
As of Tuesday, June 30, 2026, the shopping function on the Website will be discontinued. From Wednesday, July 1, 2026,
customers will be able to purchase products from the SHISEIDO Online Store.

Please note that from the above date onward, the Website will continue to be available, but when any product selections are made, you will be directed to the SHISEIDO Online Store to complete the purchase. Due to this change, THE GINZA Membership Club Program benefits will be discontinued as of Tuesday, June 30, 2026.
Further details regarding the termination of The Ginza Members Club membership program will be announced separately.

Members who still have points in THE GINZA Membership Club as of Tuesday, June 30, 2026 will be able to use those points as Beauty Key points on the SHISEIDO ONLINE STORE by following the procedures we specify to link your THE GINZA membership information with Beauty Key membership information.

*In the notification email sent to THE GINZA Membership Club Program members on Friday, December 26, 2025,
we informed members that THE GINZA Membership Club Program points would need to be used by June 30, 2026. However, as explained above,
it is now possible to transfer those points to Beauty Key points.

<Future Steps>
THE GINZA Membership Club Program members who have a points balance as of April 30, 2026 will be sent an email titled "Information About Point Transfer Application Procedures" to Beauty Key points in early May.
Customers wishing to transfer their points to Beauty Key must complete the prescribed procedures within the designated period.
If the procedures are not completed within this period, The Ginza Membership Club points will expire and will not be transferred to Beauty Key.

Online shopping will continue to be available on THE GINZA official website until Tuesday, June 30, 2026.
Thank you for your continued patronage of THE GINZA.

[Inquiries]
https://www.theginza.com/ja_JP/contact-us
[THE GINZA Consumer Information Center]
Phone: 0120-500824 (10:00AM-5:00PM, closed Saturdays, Sundays, national holidays, and 12:00PM-1:00PM. daily) * Service is provided in Japanese only.

2026.03.22 Information

THE GINZA, Shiseido’s prestige skincare brand dedicated to timeless, essential beauty, will debut its first-ever spa treatment service,
“THE GINZA Spa Retreat,” at Auriga Spa within Capella Kyoto—a luxury hotel brand originating in Singapore and making its first entry into Japan.



A transcendent wellness experience awakens your inimitable beauty THE GINZA SPA RETREAT
A spa retreat using products from THE GINZA,
a prestige skincare brand dedicated to exploring the essence of beauty. The formulas incorporate more than 20 years of cutting-edge skin physiology research,
refined proprietary techniques, and the spirit of Japanese culture. Discover a profoundly sensorial experience for the mind, body, and skin that reveals inimitable beauty.



1. Formulas infused with the vitality of linden
・The linden flower, a symbol of strength, has adapted to life in harsh environments around the world and miraculously blooms for just three days each year
・All formulas are infused with the light, fresh scent of THE GINZA Linden Aroma and powerful and rare THE GINZA Linden Extract*

2. Holistic and lavish treatments
・Each treatment features a generous application of the finest THE GINZA essences and oil serums, used individually or in combination
・Unique techniques, including hot-stone methods, deepen the sensory experience, heightening comfort, grounding the body, and quieting the mind

3. Personalized care for every individual
・Treatment options can be customized according to each guest’s skin condition and requests
・A bespoke experience for every individual—transcending age, skin type, and environment surrounding skin

*THE GINZA Linden Extract contains Tilia Cordata Flower Extract to protect skin

〈Capella Kyoto〉
130 Komatsu-cho, Higashiyama-ku, Kyoto
https://capellahotels.com/en/capella-kyoto

・Auriga Spa　reservation

2025.12.16 Online shop

Our office operations will be closed for the New Year holidays and replies to any inquiries via telephone or email,
including the delivery of goods, will be suspended during the following period:

■ Email/Telephone Inquiries
Closed: Saturday, December 27, 2025 to Sunday, January 4, 2026

We will respond to any inquiries received via the Inquiry Form during the holiday period after the office reopens.
Note that it may take some time for us to respond and ask for your understanding.
■ Delivery
Closed: Wednesday, December 31, 2025 to Sunday January 4, 2026

Online orders are still processed and products are shipped during the holidays.
Note that depending on the content of your order, some orders may be processed after Monday, January 5, 2026.

We apologize for any inconvenience this may cause and ask for your understanding.

2025.11.25 Information

Thank you very much for your continued patronage of The Ginza Online Shop.

Credit card payments, which had been temporarily suspended due to a system issue, have now resumed.

We have resumed operations after completing all necessary measures and verification procedures to ensure safe use.

As before, in addition to credit card payments,
・Convenience store payments
・UnionPay cards
will continue to be available.

We apologize for any inconvenience this may cause and ask for your understanding.

We sincerely apologize for any inconvenience caused during the suspension of credit card payments.
We appreciate your continued patronage of The Ginza Online Shop.

2025.11.20 Information

Thank you very much for your continued patronage of The Ginza Online Shop.

Due to a system problem, we will be suspending credit card payments
at The Ginza Online Shop for the time being.

You can still make purchases using the following payment methods:
・Convenience store payment
・UnionPay card

We apologize for any inconvenience this may cause and ask for your understanding.

■Credit card payment suspension period: during November 2025

We will notify you via NEWS, LINE, etc. when we resume operations.

We hope to receive your continued patronage in the future.

2025.08.01 information

During the summer vacation period, we will respond to inquiries (by phone or email) as follows. We sincerely apologize for the inconvenience caused to our customers.
Thank you for your understanding.

■ Inquiries by phone
Closed period: August 13, 2025 (Wednesday) to August 17, 2025 (Sunday)

■ Inquiries via Email
Closed Period: August 8, 2025 (Friday) to August 17, 2025 (Sunday)

During the holiday period, please contact us via the 'Contact Form'. Responses to the 'Contact Form' will be provided after the holiday period.
We kindly ask for your understanding that there may be some delay in responding to inquiries as we will address them in order.

■ About Product Delivery
Deliveries will be made as usual, excluding weekends and holidays.

Orders and shipments from the online shop will be accepted even during holidays.
Depending on the contents of your order, it may be processed after Monday, August 17, 2025.
Thank you for your understanding in advance.

We apologize for the inconvenience, and thank you for your understanding.

2025.05.25 Information

This is a reminder regarding the "shipping fee increase"
that was announced on March 11, 2025.

Thank you very much for your continued patronage of The Ginza Online Shop.

Starting from orders placed on June 2, 2025 (Monday), we will be increasing the shipping fees.
We sincerely apologize for this inconvenience and appreciate your understanding.

■Revision date: Price increase for orders from June 2, 2025 (Monday) onwards
■After revision: Free shipping for purchases of 22,000 yen (tax included) or more
*Currently (until June 1): Free shipping for purchases of 5,500 yen (tax included) or more.

We hope to have your continued patronage in the future.

2025.04.01 Online shop

A sample set will be given to anyone who purchases one or more items during the period.

To celebrate the launch of the trial kit,
customers who purchase one or more items from The Ginza Online Shop during the period will receive a pouch sample set that allows you to try five products from the Ginza brand, including three core essence care products (lotion, emulsion, and serum).
Take this opportunity to try the products on your own skin, enjoy your shopping, and enjoy blissful skincare time.

Period: Tuesday, April 1, 2025 - Monday, June 30, 2025
Condition: Customers who purchase one or more items from the online shop
Gift: One-day pouch sample set (cleansing oil, facial cleanser, lotion, serum, milky lotion, cotton)



・See details here

2025.04.01 Online shop

Light texture like a soufflé envelopes the skin,
The Hybrid Day Protector, which protects the skin from ultraviolet rays and airborne particulate pollution,
is recommended for this season, and a purchase campaign will be held.

We hope you will take advantage of this opportunity to shop.

・Click here for the campaign

Period: Tuesday, April 1, 2025 - Wednesday, April 30, 2025
Target product: THE GINZA Hybrid Day Protector P
Campaign details: The Ginza Hybrid Gel Oil n
Special size/10mL present

・Product details here

2025.03.11 Information

Thank you very much for your continued patronage of The Ginza Online Shop.

Starting from orders placed on June 2, 2025 (Monday), we will be increasing the shipping fees.
We sincerely apologize for this inconvenience and appreciate your understanding.

■Revision date: Price increase for orders from June 2, 2025 (Monday) onwards

■After revision: Free shipping for purchases of 22,000 yen (tax included) or more
*Currently (until June 1): Free shipping for purchases of 5,500 yen (tax included) or more.

We hope to have your continued patronage in the future.

2025.03.01 New Product Information

The Ginza will begin selling the brand's three signature Core Essence Care products - lotion,
serum, and emulsion - at its retail stores, online shops, and domestic duty-free shops from Saturday, March 1, 2025.

We deliver empowering glow skin with sophisticated, effective rituals and exquisite formulas filled with essential nutrients.



・Spcial page

＜CoreEssenseCare＞
THE GINZA HYBRID GEL OIL
A hybrid of gel and oil,it spreads and melts,blends in and improves circulation, giving you smooth, lustrous skin full of vital beauty.

・See details here.

THE GINZA ESSENCE LOTION
The pleasantly viscous texture envelops the skin, delivering plenty of moisture deep into the stratum corneum. A rich lotion that gives skin a radiant, translucent look.

・See details here.

THE GINZA ESSENCE EMULSION
A beauty emulsion that melts into the skin with a pleasant density like a beauty serum, plumping and loosening the skin, giving it firmness and elasticity.

・See details here.

2025.03.01 Information

The Ginza will begin selling the brand's three signature Core Essence Care products - lotion,
serum, and emulsion - at its retail stores, online shops, and domestic duty-free shops from Saturday, March 1, 2025.

"To commemorate the launch,
The Ginza Online Shop will be offering a special size of a popular product as a gift to anyone who purchases Core Essence Care during the promotional period, depending on the number of items purchased.

Don't miss this great opportunity to enjoy your shopping!

・Click here for the campaign

【Campaign Period】
Saturday, March 1, 2025 - Wednesday, April 30, 2025
【Campaign Eligible Products】
THE GINZA HYBRID GEL OIL
THE GINZA HYBRID GEL OIL P（refill）
THE GINZA ESSENCE LOTION
THE GINZA ESSENCE EMULSION

【Campaign Details】
■ Customers who purchase the products for sale
＜Bonus＞THE GINZA BODY OIL　Specially made sies/7mL
■ For customers who purchase 3 items from the eligible products
・THE GINZA EMPOWERIZER P Special size/2g



・See details here.

2025.01.01 Online shop

We change our membership benefits effective January 1, 2025.
To make your shopping experience even more enjoyable, we have expanded the number of member stages to five.
We will also change the benefits, such as the point award rate and birthday month points.
We look forward to your continued patronage and support.